It's important to us that you're completely satisfied with your DJPremium.com merchandise, so we accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached. Sorry, but the following items are final sale and may not be returned:
- Underwear and intimate apparel
- Jewelry and body jewelry
- Men's swimwear if tags have been removed
- Women's swimwear if tags and/or hygienic liner have been removed
When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
To send an item back to us, please enclose the DJPremium.com invoice which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as DJPremium.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Refunds for orders which used a promotional code (e.g. $25 off) will only be refunded store credit for the promotional value. Shipping fees are non-refundable.
7720 Kenamar Court, Suite C
San Diego, CA 92121-2425
Due to our rapidly changing store inventory, DJPremium.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.
Refunds for Price Markdowns
In the event that the price of an item that you purchased is marked down, DJPremium.com will honor a request to refund the price differential within five business days of your initial order date. Additionally, DJPremium.com will only refund the price difference one time per item. If you believe our order may be eligible for a price adjustment, please contact us for assistance.