International Orders

International customers may contact us at [email protected]

How It Works

Simply shop the website and add the items that you like to your shopping bag. When you’ve finished shopping, click the checkout button from your shopping bag and follow the prompts, selecting your applicable country in the country pull-down. DJPremium.com will charge you for product and shipping charges during checkout, and you will be responsible for paying taxes and duties to Customs at the time of delivery. Please see your country’s specific page below for item and amount limits.

NOTE: If you are US Military, shipping to an APO/FPO address, please place your order using the US Checkout. Even if you are stationed overseas, your APO/FPO address makes you a US customer. If you are unsure about your address, or which checkout to use, please contact us at 888.DJP.2992 (888.357.2992) or email us at [email protected]

Shipping Rates

Click on the links below to view shipping rates, tax and duty charges, and payment options for your specific country.

Australia	Austria	Canada	Denmark
Finland	France	Germany	Ireland
Italy	Japan	Netherlands	New Zealand
Norway	Poland	Portugal	South Korea
Spain	Sweden	Switzerland	UK

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Pricing

All prices shown on the DJPremium.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to www.XE.com or a similar website. Exchange rates change daily, and DJPremium.com cannot be responsible for any loss incurred as a result of currency fluctuation.

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Returns

Before placing your order with us, please be advised that international returns are both expensive and time-consuming. Many customers have had success selling unwanted items to friends or on Ebay or similar sites instead of paying the return shipping costs to the United States. We will accept returns from customers for up to 30 days from the date that your merchandise is delivered. Return items must be sent back new and unworn, with store tags attached. Sorry, but we cannot take back personal items such as underwear, swimwear, make-up and body jewelry. You are responsible for paying the postage and insurance on any return package mailed back to DJPremium.com.

To send an item back to us, please enclose the DJPremium.com invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as DJPremium.com cannot be responsible for lost return shipments. Please ship your return to the following address:

DJPremium.com - Returns Dept.
200 Connecticut Drive
Burlington, NJ 08016 USA

Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.

DJPremium.com can refund you only for the merchandise returned. We cannot refund your tax, duty, and Customs fees that were paid at the time of delivery. To obtain a refund of these fees, please refer to the page with your country’s specific information for contacting your local Customs office.

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Restrictions

Due to various distribution and transportation restrictions we are unable to ship New Balance items to international customers. Please refer to the product page of the items that interest you for any additional restrictions.

To guarantee timely Customs clearance, DJPremium.com reserves the right to restrict or delay the processing of any international order exceeding $1,000 USD. If you place an order greater than $1,000 USD, a customer service representative may contact you.